What we do
Frequently Asked Questions
Here are the answers to our customers’ most frequently asked questions. If you can’t find the answer you’re looking for, please free to call us.
Yes, the waste industry are classed as key workers as a lack of waste management is a hazard in itself.
For more information on how we are ensuring we protect you and our teams, please take a look at our No Contact Rubbish Removal Service
We are a professional and environmentally focused junk and rubbish removal company operating across Bristol, Bath, Taunton, Weston-super-Mare and the remainder of Somerset.
We remove items that you no longer need, such as furniture, clothes, appliances, white goods, bric-a-brac, garden waste, renovation waste, general rubbish, office furniture and old stock.
We are able to take any non-hazardous, non-liquid items, that two people can lift and carry.
What we do take:
- Wood – Fencing, decking, sheds, summerhouses, floor boards, stud walls, timber
- Construction materials – Rubble, tiling, plasterboard, cabling, pipework, bathroom suites, kitchen sink
- Garden waste – Small trees, branches, shrubs and hedge cuttings
- Furniture – sofas, bed frames, mattresses, wardrobes, chest of drawers etc
- White goods – Fridges, freezers, washing machines and tumble dryers (non commercial)
- Garage, shed & attic rubbish – Boxes, books, clothes, tools, tyres, sports equipment
- Metals – Gazebos, garden swings, metal bed frames, radiators, pipework
What we do not take:
- Liquid wastes including paint, chemicals, solvents, oils
- Hazardous materials e.g. Asbestos
- Oil drums (unless empty with ends cut off)
- Oil tanks
We are not licensed or insured to transport hazardous waste.
Please call your local recycling centre for information on how you can dispose of any such items.
Yes, we hold an upper tier waste carrier and broker licence issued to us by the Environment Agency. Our registration number is CBDU311463.
You can check our details on the Environment Agency’s Register of waste carriers, brokers and dealers
We have appropriate public liability, employers liability and vehicle insurance that covers our staff while conducting this type of work.
You can see some of our core documents by scrolling down on our environmental page.
Yes. Though only legally obligated to issue waste transfer notes to business customers, we choose to issue waste transfer notes to every customer for every junk or rubbish removal job we carry out, whether you are a business, residential or trade customer. This not only gives you evidence of the transfer to us, but also peace of mind that your waste is being managed responsibly.
This is completed by our team digitally from site once your job is complete and emailed to you with your invoice and before and after photos, so you can evidence proper disposal of your waste.
We can give you and estimate based on the information you provide for us before we arrive. However, we will need to firm this up on arrival, since peoples’ perception of large and small can differ and photos can be unintentionally deceiving.
We charge predominantly on the volume your junk or rubbish takes up in our trucks, but also consider weight and any additional charge items such as TVs and fridges etc. You can view our transparent pricing or get an estimate for the removal of your junk or rubbish by giving us a call or using our Online Booking Enquiry Form
We are happy to take a booking based on your estimate. Should the final price be different from your original estimated cost, you can then choose whether we take all your junk and rubbish, or only take waste up to the estimated amount. This way you remain in control at all times.
Contact us as soon as possible, slots fill up quickly.
If you make an enquiry through our Online Booking Enquiry form, our system will guide you through estimating your junk and rubbish, show you an estimated price and allow you to choose one of the appointment windows we have available over the next six weeks. However it is still worth calling though, as we try to keep some time slots in reserve.
For larger jobs, or if your property is outside our normal operational area, we will need to review your estimate before we can confirm that we can provide you with the exceptional service you deserve.
Ideally, customers should be on site when our team arrives.
If you cannot be on site for any reason, it is essential that you be available by phone. Providing our team are clear on what items they need to take, they will review your rubbish and call you with a price. They can accept debit and credit card payments over the phone.
Once the work is complete, they will send you an invoice as well as any before and after photos, so you can check the work has been completed as agreed.
In exceptional circumstances we may be able to do this, however it is unsafe for our teams to work in the dark. Please contact us and we’ll be happy to discuss your options.
We will send you an appointment reminder 24 hours before by email and another a few hours before your appointment by text.
We will also send you a text to notify you when our team is on its way giving you an estimated arrival time, plus a link so you can follow our team’s progress toward you on Google Maps!
One or two strong and professional people, shovels, rakes, brushes and some basic tools for dismantling things.
They are also able to bring cutting equipment such as petrol and power tools providing we understand ahead of time what you would like done besides junk removal and rubbish removal.
We try to recycle and donate as much of your waste as possible to minimise your impact on landfill and give back to the local community.
This includes working with waste transfer stations, material recovery facilities, indirectly with energy recycling facilities as well as charities, local organisations and the public.
Please note that we are not a scrap metal merchant, buyer, salvage company or a charity.
Our staff do all the loading, cleaning up after they have finished and then transport, recycle and donate waste responsibly using authorised disposal sites. Not only does this take us time after we have left your premises, but we are also charged for the disposal of waste at these sites.
Skips are a useful solution providing you have the space, time and energy to move everything yourself.
If you have literally tons of rubble or soil, we would say this is probably the way to go. For all other scenarios, you may be surprised how we can offer a more complete service. See our Skip Hire Alternative page for details.
Our vehicles are 7 yards long by 2.5 yards wide and can carry a volume of 10-13 Yd3 of rubbish per load. For heavy waste such as rubble we can carry 1 ton per load, due to weight limits.
Our team drivers are pretty good at parking in most places, however due to the size of our vehicles, there are a couple of things you can consider to help any removal go smoothly and avoid additional labour charges.
- Will our vehicle fit on your drive or any back lane you want us to use?
- If access is via a back lane, are there any tight or sharp corners to consider?
- If parking is at a premium can you reserve a spot close to your property by parking your vehicle there before we arrive?
No. We are not insured to carry goods in transit, therefore cannot indemnify you against any damages that may occur. Equally, our vehicles carry various types of waste every day, so often have a dirty load area.
We're in the business of helping others
Core to our values is delivering peace of mind. We do this by focussing on our customers and offering the best experience possible while choosing the environmental option where we can. Our reviews are proving that we are succeeding, however, we are always looking to improve.
Delivering Peace of Mind
You will get an email reminder the day before and a text reminder on the morning of your booking.
We’ll let you know when we are on the way. On arrival we will firm up the price for you, take payment, then clear your waste and sweep up.
Once you have inspected to make sure you are happy, we will email you directly from site your waste transfer note, invoice showing paid, and any before and after photos.
We operate across Bristol, Bath, Taunton and the remainder of the Somerset region, so are able to offer you a national level of quality service, locally.
We know good service is important to you, so all our vehicle crews are professional trained and DBS checked for your peace of mind.
With so many happy customers, we could rest on our laurels. But we are committed to reviewing and improving what we do to make your experience even better.
When we set up this business, we wanted to make sure we were a force for good. We chose not to compete on price, but to offer exceptional service with an environmental focus and to seek out customers and suppliers with the same values.
Customer loyalty programme
We offer a 5% discount for all customers who choose to use us again within a year!
(Any Clearance reserve the right to change this loyalty discount programme at any time)