Professional Clearance FAQ
Frequently Asked Questions
Here are the answers to our customers’ most frequently asked questions. If you can’t find the answer you’re looking for, please call us.
Yes, the waste industry are classed as key workers as a lack of waste management is a hazard in itself.
For more information on how we are ensuring we protect you and our teams, please take a look at our No Contact Rubbish Removal Service
We are a professional and environmentally focused House Clearance company operating across Bristol, Bath, Taunton, Weston-super-Mare and the remainder of Somerset.
We remove items that you no longer need, such as furniture, clothes, appliances, white goods, bric-a-brac, garden waste, renovation waste, general rubbish, office furniture and old stock.
We are able to remove any non-hazardous, non-liquid items, that two people can lift and carry or, can dismantle then lift and carry.
What we do take:
- Wood – Fencing, decking, sheds, summerhouses, floor boards, stud walls, timber
- Construction materials – Rubble, tiling, plasterboard, cabling, pipework, bathroom suites, kitchen sink
- Garden waste – Small trees, branches, shrubs and hedge cuttings
- Furniture – sofas, bed frames, mattresses, wardrobes, chest of drawers etc
- White goods – Fridges, freezers, washing machines and tumble dryers (non commercial)
- Garage, shed & attic rubbish – Boxes, books, clothes, tools, tyres, sports equipment
- Metals – Gazebos, garden swings, metal bed frames, radiators, pipework
What we do not take:
- Liquid wastes including paint, chemicals, solvents, oils
- Hazardous materials e.g. Asbestos
- Oil drums (unless empty with ends cut off)
- Oil tanks
We are not licensed or insured to transport hazardous waste.
Please call your local recycling centre for information on how you can dispose of any such items.
Yes, we hold an upper tier waste carrier and broker licence issued to us by the Environment Agency. Our registration number is CBDU311463.
You can check our details on the Environment Agency’s Register of waste carriers, brokers and dealers
Naturally we hold full public & employers liability.
Additionally we hold ‘Goods in Transit’ insurance so we can conduct small removals on your behalf such as to another property or auction house, as well as being fully insured for delivering items you have sold or purchased.
You can see some of our core documents by scrolling down on our environmental page.
Yes. Though only legally obligated to issue waste transfer notes to business customers, we choose to issue a digital waste transfer note to ‘every customer for every job’. This not only gives you evidence of the transfer to us, but also peace of mind that your waste is being managed responsibly.
This is completed by our team digitally, directly from site once your job is complete, and emailed to you along with your invoice and before and after photos, so even if you are not present when we complete the work, you will immediately have the paperwork and can see what we have done, again delivering you peace of mind.
We can give you and estimate based on the information you provide before we arrive. However, we will need to firm this up on arrival, since peoples’ perception of large and small can differ, we need to sometimes consider weight and photos can sometimes be unintentionally deceiving.
We charge predominantly on the volume your items take up in our trucks, but also consider weight and any additional charge items such as TVs and fridges etc. You can view our transparent pricing or get an estimate for the removal of your junk or rubbish by giving us a call or using our Online Booking Enquiry Form
We are happy to take a booking based on your estimate. Should the final price be different from your original estimated cost, you can then choose whether we take all your junk and rubbish, or only take waste up to the estimated amount. This way you remain in control at all times.
Contact us as soon as possible, slots fill up quickly.
If you make an enquiry through our Online Booking Enquiry form, our system will guide you through estimating your items to go, and give you an opportunity to add any additional information or photos for us look at.
Once we receive your enquiry, we will review everything and give you call to clarify any details, give you and an estimate based on what you have told us and discuss our availability should you wish to proceed.
Absolutely. It is easiest when customers are on site. However that isn’t always possible.
Providing we have clarity on what items are to go, have access to remove them and, you or someone can be available on the phone at the time of our visit to answer any questions we may have and to make a card payment over the phone, that is absolutely fine.
Once the work is complete, our professionally trained mobile crew will send you a digital waste transfer note so you can evidence proper disposal, along with your invoice showing paid and before and after photos, so you can check the work has been completed as requested and for your peace of mind.
In exceptional circumstances we may be able to do this, however it is unsafe for our teams to work in the dark. Please contact us and we’ll be happy to discuss your options.
We will send you an email reminder the day before, a text reminder on the morning and a text with an ETA once our team are on their way. If you are particularly bored, you will be able to click on a link to see where they are on Google Maps!
One or two strong professionally trained team members in a big van with all the equipment they need to dismantle, lift and remove your items as well as clean up after themselves.
They are also able to bring cutting equipment such as petrol and power tools providing we understand ahead of time what you would like done besides the clearing of normal household or office items.
We try to reuse or recycle as many items as possible to minimise your impact on landfill and give back to the local community.
This includes working with waste transfer stations, material recovery facilities, indirectly with energy recycling facilities as well as charities, local organisations and the public.
Please note that we are not a scrap metal merchant, buyer, salvage company or a charity.
Our staff do all the loading, cleaning up after they have finished and then transport, reuse and recycling legwork for you, and where necessary dispose of your items responsibly using authorised waste transfer sites. Not only does this take us time after we have left your premises, but we are also charged for disposing of your items at these sites.
Skips are a useful solution providing you have the space, time and energy to move everything yourself.
If you have literally tons of rubble or soil, we would say this is probably the way to go.
For all other scenarios, you may be surprised how we can offer a more complete service. See our Skip Hire Alternative page for details and are generally between 5%-30% cheaper than a skip for normal household furniture and unused items.
Our vehicles are 7 yards long by 2.5 yards wide and can carry a volume of 10-13 Yd3 per load. For heavy items such as rubble we can carry 1 ton per load, due to weight limits, which requires more trips, time and therefore cost.
Our professionally trained crews are pretty good at parking in most places, however due to the size of our vehicles, there are a couple of things you can consider to help any removal go smoothly and avoid unnecessary additional labour charges.
- Will our vehicle fit on your drive or any back lane you want us to use?
- If access is via a back lane, are there any tight or sharp corners to consider?
- If parking is at a premium can you reserve a spot close to your property by parking your vehicle there before we arrive?
Yes. We also hold ‘Goods in Transit’ insurance and have necessary hire and reward vehicle insurance.
Because of this we are able to move things for you from A to B, whether that is to another property, to an auction house or even collecting and delivering large items you have bought online.
We're in the business of helping others
Core to our values is delivering peace of mind. We do this by focussing on our customers and offering the best experience possible while choosing the environmental option where we can. Our reviews are proving that we are succeeding, however, we are always looking to improve.
Delivering Peace of Mind
You will get an email reminder the day before and a text reminder on the morning of your booking.
We’ll let you know when we are on the way. On arrival we will firm up the price for you, take payment, then clear your waste and sweep up.
Once you have inspected to make sure you are happy, we will email you directly from site your waste transfer note, invoice showing paid, and any before and after photos.
We operate across Bristol, Bath, Taunton and the remainder of the Somerset region, so are able to offer you a national level of quality service, locally.
We know good service is important to you, so all our vehicle crews are professional trained and DBS checked for your peace of mind.
With so many happy customers, we could rest on our laurels. But we are committed to reviewing and improving what we do to make your experience even better.
When we set up this business, we wanted to make sure we were a force for good. We chose not to compete on price, but to offer exceptional service with an environmental focus and to seek out customers and suppliers with the same values.
Customer loyalty programme
We offer a 5% discount for all residential customers who choose to use us again within a year!
(Any Clearance reserve the right to change this loyalty discount programme at any time)
Read what people are saying about us
When you have a lot of rubbish to deal with, like after a major project or tackling a house clearance, it can be expensive and