rubbish removal FAQ
Waste removal made easy
Here are the answers to our customers’ most frequently asked questions. If you can’t find the answer you’re looking for, please feel free to call us.
We are a house clearance and rubbish removal company operating across Bristol, Bath and Somerset.
We remove items that you no longer need, such as furniture, clothes, appliances, white goods, bric-a-brac, garden waste, renovation waste, general rubbish and old stock.
We are able to take any non-hazardous, non-liquid items, that two people can lift and carry.
What we do take:
- Wood – Fencing, decking, sheds, summerhouses, floor boards, stud walls, timber
- Construction materials – Rubble, tiling, plasterboard, cabling, pipework, bathroom suites, kitchen sink
- Garden waste – Small trees, branches, shrubs and hedge cuttings
- Furniture – sofas, bed frames, mattresses, wardrobes, chest of drawers etc
- White goods – Fridges, freezers, washing machines and tumble dryers (non commercial)
- Garage, shed & attic rubbish – Boxes, books, clothes, tools, tyres, sports equipment
- Metals – Gazebos, garden swings, metal bed frames, radiators, pipework
What we do not take:
- Liquid wastes including paint, chemicals, solvents, oils
- Hazardous materials e.g. Asbestos
- Oil drums (unless empty with ends cut off)
- Oil tanks
We are not trained, licensed or insured to deal with hazardous waste.
Please call your local recycling centre for information on how you can dispose of any such items.
We are a licensed waste carrier and broker with the Environment Agency. Registration No CBDU208163.
You can check our registration with the Environment Agency register, by clicking here.
We have appropriate public liability, employers liability and vehicle insurance that covers our staff while conducting this type of work.
You can see some of our core documents by scrolling down on our environmental page.
Though only legally obligated to issue waste transfer notes to business customers, we choose to issue waste transfer notes to every customer for every rubbish removal job we carry out, whether you are a business, residential or trade customer. This not only gives you evidence of the transfer to us, but also peace of mind that your waste is being managed responsibly.
Our on site team will complete this with you at the end of the job and will email this to you, along with your paid invoice and any before and after photos of the job.
We price mainly on the volume your items take up in our trucks as well as what type of things you have. Peoples’ understanding of small and large are unfortunately different and, photos can be unintentionally deceiving. We are therefore only able to give you an estimated price until our team arrive and can see the items you want removed first hand.
You can get an estimate for the removal of your rubbish by using our online booking enquiry form, or by giving us a call.
We are happy to take a booking based on your estimate. Should the final price be different from your original estimated cost, you can then choose whether we take all your rubbish, or only take waste up to a certain amount.
Contact us as soon as possible, slots fill up quickly.
If you make a booking enquiry through our online form, our system will guide you through estimating your rubbish, show you an estimated price and allow you to choose one of the available appointment windows we have available over the next three weeks.
For larger jobs or if your property is outside our normal operational area, we may have to review your estimate before committing to an appointment to ensure we can provide you with the exceptional service you deserve.
Ideally, customers should be on site when our team arrives.
If you cannot be on site for any reason, it is essential that you be available by phone. Providing our team are clear on what items they need to take, they will review your rubbish and call you with a price. They can accept debit and credit card payments over the phone.
Once the work is complete, they will send you an invoice as well as any before and after photos, so you can check the work has been completed as agreed.
In exceptional circumstances we may be able to do this, however it is unsafe for our teams to work in the dark. Please contact us and we’ll be happy to discuss your options.
We will send you an appointment reminder 24 hours before by email and another a few hours before your appointment by text.
We will also send you a text to notify you when our team is on its way giving you an estimated arrival time, plus a link so you can follow our team’s progress toward you on Google Maps!
One or two strong and professional people, shovels, rakes, brushes and wheelbarrows or sack trucks where appropriate.
They are also able to bring cutting equipment such as hedge cutters and reciprocal saws if the type of work being undertaken requires it.
We will try to donate or recycle as much of your rubbish as we can, including giving to local and national charities, as well as using material recovery facilities, recycling centres and local waste transfer stations. By doing this we can give back to the local community on your behalf and, direct as much away from landfill as possible.
Please note that we are not a scrap metal merchant, buyer, salvage company or a charity.
Our staff do all the loading, clean up after they have finished and then transport, donate, recycle or dispose of all your waste responsibly using authorised disposal sites. We are charged for the disposal of waste at these sites.
Our staff provide all the labour and clean up before leaving. We only charge for the volume of waste we take and can remove it from anywhere on your premises.
If you hire a skip, it needs to sit on your premises or, you need to pay for an on-road permit. You will need to load it yourself and, you will be charged for the size of the skip, even if you do not fill it up. Additionally, you may have to pay additional charges if overloaded, whether that be by yourself, or someone else who sees an opportunity to use it while you are not present.
Our vehicles are 7 metres long by 2.6 metres wide and can carry a volume of 9 m3 of rubbish per load. For heavy waste such as rubble we can carry 1 m3 per load due to load weight limits.
Our team drivers are pretty good at parking in most places, however due to the size of our vehicles, there are a couple of things you can consider to help any removal go smoothly and avoid additional labour charges.
- Will our vehicle fit on your drive or any back lane you want us to use?
- If access is via a back lane, are there any tight or sharp corners to consider?
- If parking is at a premium can you reserve a spot close to your property by parking your vehicle there before we arrive?
Yes and no. We are not insured to carry goods in transit, therefore cannot indemnify you against any damages that may occur. Equally, our vehicles carry various types of waste every day, so are sometimes dirty. If however, you have some low-value items that you are happy to be transported in this way, we would be happy to do this for you, providing it is within our operational area of Bristol, Bath and Somerset.
Delivering Peace of Mind
Customer Loyalty Programme
We offer discount for repeat customers, up to a maximum of 15% off your next job’s price!
5% if you have used us before for 1 job
10% if you have used us before for 2 jobs
15% if you have used us before for 3 jobs
Terms & conditions
Jobs must be for the value of £100 or more to qualify
Applicable over a rolling one year period
How to apply
When our team is on site, just tell them which discount you believe you qualify for this time. We will carry out a quick check and then apply the appropriate discount to your present job’s price. Easy Peasy!
(Any Clearance reserve the right to change this loyalty discount programme at any time)
TAKE MY RUBBISH
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